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Terms of Service

Last updated: November 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the AloraLabs website and the clinical technology platform licensed to clinics under a single-clinic licence. AloraLabs is a trading name of Jaya Strategy Ltd (Company No. 17025305), registered in England and Wales. By using the website or licensing the platform you agree to be bound by these Terms. If you do not agree, you must not use the service.

2. Who these Terms apply to

The platform is provided to businesses: private clinics, registered medical practitioners, independent prescribers, and pharmacy operators in the United Kingdom. This website is intended for healthcare professionals and is not a consumer medical service. Nothing on this website constitutes medical advice.

3. The single-clinic licence

Subject to a written agreement, we grant you a non-exclusive, non-transferable licence to use the platform for your own clinic under your own brand. The licence covers one clinic instance. Additional clinics or brands require separate licences. The platform is deployed into your own dedicated infrastructure accounts (including hosting, database, and email provider). Following setup and configuration handover, your clinic holds full administrative ownership of these accounts.

4. Your responsibilities

You are responsible for:

  • Ensuring that any prescribing is carried out by appropriately registered clinicians (GMC, GPhC, or NMC) in line with their professional duties.
  • Holding any Care Quality Commission registration or other approvals required for your service.
  • Complying with all applicable law, including the Human Medicines Regulations 2012, UK GDPR, and MHRA advertising rules.
  • Keeping your account credentials secure and ensuring your staff use the platform lawfully.

The platform is a technology tool. It does not make clinical decisions. All prescribing decisions remain the sole professional responsibility of the registered clinician.

5. Fees and payment

Fees for the platform and any setup services are set out in your written agreement or order form. Unless stated otherwise, fees are payable in GBP and are non-refundable, except where required by law or agreed in writing.

6. Acceptable use

You agree not to:

  • Use the platform for any unlawful purpose or in a way that could harm patients or the public.
  • Attempt to gain unauthorised access to the platform, other clinics' data, or our systems.
  • Reverse engineer, copy, or resell the platform or its source code.
  • Introduce malicious code or interfere with the operation of the service.

7. Intellectual property

The platform, its software, design, and documentation are owned by AloraLabs and protected by copyright and other intellectual property laws. Your clinic's own branding, patient records, and clinical content remain yours.

8. Data protection and zero-access model

You (the clinic) act as the sole Data Controller for all patient data, consultation responses, and order records processed through your clinic instance under UK GDPR and the Data Protection Act 2018. Following initial deployment and complete account handover, AloraLabs (Jaya Strategy Ltd) retains no ongoing access to your hosting, database, or patient records. AloraLabs does not store, host, or process patient medical data on an ongoing basis. Our privacy practices regarding business enquiries are described in our Privacy Policy.

9. Availability and support

We aim to provide a reliable service but do not guarantee that it will be uninterrupted or error-free. We may suspend access for maintenance, security, or legal reasons. Support is provided in line with your agreement.

10. Limitation of liability

To the maximum extent permitted by law, AloraLabs will not be liable for indirect, incidental, or consequential losses, loss of profits, or loss of data arising from your use of the platform. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence or for fraud.

11. Indemnity

You agree to indemnify AloraLabs against claims, losses, and expenses arising from your breach of these Terms, your misuse of the platform, or your clinical and regulatory obligations.

12. Term and termination

These Terms apply for as long as you use the website or platform. We may suspend or terminate your licence if you breach these Terms. On termination, your right to use the platform software ceases. Because the platform operates entirely within your own dedicated infrastructure and AloraLabs retains no access to your database or accounts following handover, you remain solely responsible for the retention, archiving, or lawful deletion of patient records in accordance with applicable clinical record retention regulations.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the website or by direct notice. Continued use after changes take effect constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

15. Contact

Questions about these Terms can be sent to hello@aloralabs.co.uk or to Jaya Strategy Ltd (trading as AloraLabs), 182–184 High Street North, East Ham, London, E6 2JA.